Cooling-Off Period
- You may cancel and request a full refund within 48 hours (2 calendar days) of contract finalisation and payment, provided work has not commenced.
- Requests must be sent from your registered billing email to [email protected] with the subject line “Refund Request – [Invoice #]”.
Non-Refundable Milestones
- Once Instapulse begins discovery, creative, coding, or campaign set-up, all fees become non-refundable.
- Partial or pro-rated refunds are not offered if you choose to terminate after work has started.
How Refunds Are Processed
- Approved refunds are reversed to the original payment method within 7–10 business days. Instapulse is not liable for gateway processing delays.
Project Pauses & Resumption
- Clients may request a project “hold” for up to 30 days, subject to written approval. Work resumed after 30 days may require a re-scoping fee.
Exceptional Circumstances
Refunds beyond the 48-hour window will be considered only if Instapulse cannot deliver the agreed scope due to internal factors and after deducting the value of work already completed.